We are here to help you get the most out of BST-InnoDrives products and services.
Our support team provides technical assistance, documentation, and engineering guidance for academic, industrial, and OEM users.
How Can We Support You?
Product Support
We provide support for the following products and platforms:
- PMSM EduLab Kits
- PMSM DevLab Platforms
- Software & Simulation Tools
- Integration & Verification Solutions
Support services include:
- Setup and commissioning guidance
- Usage instructions and best practices
- Troubleshooting and diagnostics
- Software updates and compatibility support
For detailed product documentation, please contact our support team.
Technical & Engineering Assistance
Our engineers can support you with advanced technical topics, including:
- Model-Based Design (MBD) workflows
- MATLAB / Simulink integration
- Control algorithm development and validation
- System integration and verification
- Academic and industrial research projects
Project-specific support and consulting services are available upon request.
Documentation & Resources
The following resources are available upon request:
- User manuals and quick-start guides
- System architecture documentation
- Training materials and tutorials
- Example projects and demonstration setups
When requesting documentation, please specify the product name and version.
Frequently Asked Questions (FAQ)
Do you support both academic and industrial customers?
Yes. Our solutions are designed for universities, research institutes, startups, and industrial partners.
Can you customize a solution for our application?
Yes. We offer tailored engineering solutions and consulting based on your project requirements.
Do you offer training or workshops?
Yes. Technical training sessions, workshops, and guided tutorials are available upon request.
What is your typical support response time?
We usually respond within 1–2 business days.
Contact Support
For technical support and assistance, please contact us:
Email: support@bst-innodrives.de
Business Hours: Monday – Friday
To help us respond efficiently, please include:
- Product or service name
- A short description of your issue or request
- Any relevant files, screenshots, or error messages
Need More Help?
If your request requires in-depth engineering support or is project-specific, please visit our Contact Us page to discuss your requirements directly with our team.